Back in September (the 13th actually) we bought an entertainment center with two side bookcases. We’ve been patiently waiting for the furniture store to call us and tell us when the pieces were going to show up at our house. After 4 weeks, I called the store to see if there was an update on possible delivery. We were told 6-8 weeks when we laid out the cash money. I figured at 4 weeks someone should have a rough estimate. I was told mid-November. The better-half called a couple of weeks ago and got the same story. Looking at the calendar, you may say, hey wasn’t last week mid-November? Yes, my friends it was.
The better-half stopped by the store earlier this week and made them actually find out a delivery date. There was a snafu with the manufacturer and it would be late January before we’d get the furniture we’d ordered and paid for in September. I lost my eggo.
Today between 11am and 2pm our furniture is arriving. It is the floor model and the bookcases don’t have the glass doors like we wanted. The furniture store took the price of the doors off and are giving us something off for our trouble. I wanted 50% off but the better-half worked a pretty good deal and I suppose we are getting nearly 50% off when you consider the mark-up that got marked-down, the discount we got for buying the whole set, the fact that we’re taking the floor sample, etc.
The store is going to get a letter about how disappointing the process was and how raggedly lame their customer service is. When I spend lots of cash on something I expect, nay, demand that you pay attention to detail. I’m funny that way.